Post by excoriator on Feb 18, 2021 18:36:15 GMT
I've been assembling a new computer powerful enough to play the new Microsoft Flight simulator, and it's gone pretty well apart from two occasions when I had to deal with Microsoft.
Like everyone else I've had my share of poor customer services, but Microsoft takes the top prize for customer unfriendliness. On the two occasions I had to do with them I was on the phone for over four hours, getting passed from one department to another, each one delivering an extended announcement on recording the conversation and what for and after asking for your permission they then reiterate what you have given them permission for. This is followed by them sending a code via the internet to validate your identity. Then you find the person you are trying to contact knows nothing about it. You get passed onto the next one to repeat the whole process. It goes on and on! One of their problems was that they'd sent me the wrong product activation code!
Like many people these days I really needed a haircut, but having torn out handfuls in sheer frustration it is not now so urgent.
In both cases I eventually got the issue resolved and all went well, but today my wireless headphones packed up. I found a suppliers number on Amazon from whom I'd bought them and dialled it, expecting the worse.
To my surprise and delight I found myself instantly connected to a lady in China where they are made. Despite it being well after midnight there she was working a night shift and was helpfulness itself. Took my details and will send me a replacement if the technical support team who will email me in due course cannot help me. When Trump the loser waxes indignant about China taking America's trade, and denying Americans their 'Jarbs' he might like to reflect that treating your customers like shit is not the way to retain them. If there were a Chinese operating system instead of Windows, I would adopt it like a shot.
Every dealing I've had with US companies has been unsatisfactory. It's not just Microsoft. I think the culture there is to take the money and run. The Chinese know how to win and retain trade. I've always had lots of assistance with Chinese products, and it has all been good. The UK is somewhere between the two I think, but I feel there is a clear lesson here.
Like everyone else I've had my share of poor customer services, but Microsoft takes the top prize for customer unfriendliness. On the two occasions I had to do with them I was on the phone for over four hours, getting passed from one department to another, each one delivering an extended announcement on recording the conversation and what for and after asking for your permission they then reiterate what you have given them permission for. This is followed by them sending a code via the internet to validate your identity. Then you find the person you are trying to contact knows nothing about it. You get passed onto the next one to repeat the whole process. It goes on and on! One of their problems was that they'd sent me the wrong product activation code!
Like many people these days I really needed a haircut, but having torn out handfuls in sheer frustration it is not now so urgent.
In both cases I eventually got the issue resolved and all went well, but today my wireless headphones packed up. I found a suppliers number on Amazon from whom I'd bought them and dialled it, expecting the worse.
To my surprise and delight I found myself instantly connected to a lady in China where they are made. Despite it being well after midnight there she was working a night shift and was helpfulness itself. Took my details and will send me a replacement if the technical support team who will email me in due course cannot help me. When Trump the loser waxes indignant about China taking America's trade, and denying Americans their 'Jarbs' he might like to reflect that treating your customers like shit is not the way to retain them. If there were a Chinese operating system instead of Windows, I would adopt it like a shot.
Every dealing I've had with US companies has been unsatisfactory. It's not just Microsoft. I think the culture there is to take the money and run. The Chinese know how to win and retain trade. I've always had lots of assistance with Chinese products, and it has all been good. The UK is somewhere between the two I think, but I feel there is a clear lesson here.